FAQs

Yes, you can modify your shipping address if your order has not yet been processed or shipped. Please contact our support team immediately with your updated address details so we can make the changes in time.

For quick assistance, email us at care@carsicko.website.

Yes, you can cancel your order within a limited time after placing it, as long as it has not been processed or shipped. To request a cancellation, please contact our support team as soon as possible.

For assistance, reach out to care@carsicko.website.

Yes, we do offer a gift wrapping service for selected items. You can choose this option during checkout, and our team will make sure your order is beautifully wrapped before shipping.

Carsicko focuses on sustainable and minimal packaging, but in some cases, a paper shopper bag may be included depending on the product type or order size.

1. Online Orders: Most online orders are shipped in secure recyclable packaging to protect the items during transit — paper shopper bags are not included by default.

2. Gift Packaging Option: If you’re ordering as a gift, you can request a paper shopper bag or gift wrap by emailing care@carsicko.website after placing your order.

3. In-Store Orders (if applicable): Physical store purchases or pop-up events may include a Carsicko-branded paper shopper bag at checkout.

4. Eco-Friendly Focus: To reduce waste, Carsicko avoids unnecessary packaging while ensuring your order arrives safely.

5. Special Launches: Limited edition or collection drops may include exclusive packaging or branded bags.

6. Customer Request: You can always ask for a paper shopper bag when confirming your order — we’ll do our best to include one if available.

Carsicko offers several safe and convenient payment options for UK and international customers.

1. Credit & Debit Cards: You can pay using Visa, Mastercard, American Express, and Maestro cards.

2. PayPal: A secure and fast checkout option — ideal if you prefer not to enter card details directly.

3. Apple Pay & Google Pay: For quick, one-tap mobile payments with built-in security.

4. Shop Pay & Klarna (if available): Some Carsicko products support split or pay-later options, depending on location.

5. Bank-Level Security: Every payment is SSL-protected and processed through verified, encrypted gateways.

6. Support for Issues: If your payment doesn’t go through or you need help, reach out to care@carsicko.website for quick assistance.

Generally, there are no special limits set by Carsicko for card payments. However, some limits can apply depending on your bank or payment provider.

1. Bank Limits: Your card issuer may have a daily spending or transaction limit, which can affect large orders.

2. Verification Requirements: Some banks require extra verification (OTP or 3D Secure) for international or high-value payments.

3. Currency Restrictions: Payments are processed in GBP (£) for UK customers. If your card uses another currency, conversion fees may apply.

4. Order Value Checks: For security, Carsicko may review or confirm unusually large transactions before processing.

5. Declined Payments: If your card is declined, try another payment method or contact your bank for approval.

6. Support Help: For any payment issues or failed transactions, email care@carsicko.website and our support team will assist you.

🔒 Is My Card Data Confidential & Secure?

Yes — your card information is completely confidential and secure when you shop at Carsicko.

1. Encrypted Payments: All payments are processed through secure, encrypted payment gateways that protect your personal and card details.

2. No Card Storage: Carsicko does not store or save your credit or debit card information on its servers.

3. Trusted Payment Partners: Transactions are handled by trusted platforms like PayPal, Visa, Mastercard, and Apple Pay, ensuring maximum protection.

4. SSL Protection: The website uses SSL (Secure Socket Layer) technology to keep all data transfers safe from unauthorized access.

5. Fraud Prevention: Every payment is verified through bank-level authentication to prevent fraud or misuse.

6. Customer Support: If you notice any unusual activity, contact care@carsicko.website immediately for help.

• Chest: Measure around the fullest part of your chest, keeping the tape horizontal and snug but not tight.

• Waist: Wrap the tape around your natural waistline — just above your hips — where your trousers normally sit.

• Hips: Measure around the widest part of your hips while standing straight with your feet together.

• Sleeve Length: Start from the shoulder seam to the wrist for hoodies, jackets, or long-sleeve tops.

• Inseam: Measure from the crotch to the ankle for joggers or trousers.

• Compare with Size Chart: Match your measurements with the Carsicko size chart before placing your order.

Yes — you can receive restock information for Carsicko. Here’s how and a suggestion you can publish on your website https://carsicko.website/ (contact: care@carsicko.website):

✅ How you can provide restock alerts

• Offer a “Notify me when back in stock” sign-up option on each product page.

• Use email or push notifications to alert customers once a sold-out item is restocked.

• Encourage visitors to follow your social media or newsletter for restock announcements.

As of now, there’s no confirmed specific launch date for new collections from Carsicko.

• Orders are typically processed within 5–7 business days after purchase.

• After processing, delivery usually takes 12–15 working days depending on the destination and chosen shipping method

Yes — you can place an order with multiple products on the website https://carsicko.website/ (email: care@carsicko.website).

Yes — the products sold on the official website of Carsicko (https://carsicko.website/ – contact: care@carsicko.website) are original and authentic.

Shipping cost is shown at checkout and may vary based on your location and selected shipping method. Some orders may qualify for free shipping — see checkout or contact us at care@carsicko.website

Standard UK delivery for orders from Carsicko typically takes 5-8 business days once your order has been shipped.
Please note: Processing time (before dispatch) and public holidays may add extra time.

Once your order has been dispatched, you’ll receive an email from us with your tracking number and a link to follow your parcel’s journey. You can use this link to check the latest delivery updates at any time.

If you haven’t received your tracking details or need extra help, please contact our customer care team at care@carsicko.website — we’ll be happy to assist you.

If you like, I can check further (including any hidden terms or help-desk replies) and draft a suggested policy line you can include on your site (https://carsicko.website/, care@carsicko.website) that covers combining orders.

Yes — you can get fast shipping with Carsicko.
Here are the details, tailored for your UK audience on https://carsicko.website/ (contact: care@carsicko.website):

🚚 What to expect

• For UK orders, typical delivery takes around 3–5 business days once the order is processed.

• Orders are usually processed and shipped within 1–2 business days of placing the order.

• For international orders (outside the UK), delivery times will be longer and customs/import duties may apply.

Yes — for all UK orders, tax (including VAT) is already included in the product price you see on our website. The total you pay at checkout is the final amount, with no hidden fees added later.

For international orders, prices are shown excluding local import duties or taxes. These may be charged separately by your country’s customs office upon delivery.

If you’re unsure about charges in your region, feel free to reach out to us at care@carsicko.website before placing your order.

All international orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are set by local authorities — not by Carsicko — and must be paid by the customer to release the parcel.

If you choose not to pay the duty or tax, your package will usually be returned to us or held by customs. In that case, we can only issue a refund (minus shipping and any handling fees) once the parcel arrives back at our warehouse.

For UK customers, all applicable taxes are included at checkout.
If you have questions about customs or delivery charges, please contact us at care@carsicko.website.

Yes, once the payment is deducted you have 24 hours to change the size and product by email.

Yes — for hygiene and quality-control reasons, certain items cannot be exchanged or returned once opened or worn. These include:

• Socks and underwear

• Face coverings or masks

• Accessories such as jewellery or headwear (if unsealed)

• Items marked as final sale or non-returnable on the product page

All other items may be exchanged as long as they’re unworn, in original packaging, and returned within the allowed return period.

If you’re unsure whether your item qualifies for exchange, please contact our support team at care@carsicko.website before sending it back.

Yes — there are cautions when returning items to Carsicko. Here are the key ones (and you can include them on your UK-site: https://carsicko.website/ / email: care@carsicko.website):

⚠️ Return-cautions

• Returns must be unused, unwashed, in the original condition, with tags and packaging intact. Items that have been worn, washed or altered will not be accepted for return.

• For damaged or incorrect items: you must report the issue within a specified timeframe (for example, within 24 hours of delivery) in order to qualify for a refund or replacement.

• The cost of return postage is usually the customer’s responsibility — unless the item is defective/wrong.

• Items returned for reasons like “doesn’t fit” or “just changed my mind” may not be eligible depending on the policy (especially if the item has been used, washed or the tags removed).

• The brand may deduct any shipping fees, restocking fees, or may exclude certain items from returns altogether (check the policy on your site).

Yes — if you receive a defective, damaged or wrong product from Carsicko, you can return it. Here’s how you should proceed and what the policy is (UK-audience version for your website: https://carsicko.website/, contact: care@carsicko.website):

For Carsicko, the refund processing time once a return is approved is within 5-7 business days. You can find this in their Refund & Cancellations Policy.

If you like, I can check for any UK-specific variation of this for the website https://carsicko.website/ and confirm exactly how many days UK customers should expect.

We understand how frustrating delays can be. If your order arrives later than expected, please get in touch with us at care@carsicko.website so we can investigate the issue with our delivery partners.

Refunds for late deliveries are handled on a case-by-case basis. While we can’t always guarantee a refund for shipping delays beyond our control, we’ll always do our best to make things right for you.